Client Experiences
The Relationships Behind
Our Reputation
The best indication of what working with quartiili is like comes from those who have been through the process. Below are accounts from clients across our three service areas.
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Clients Assisted
4.8
Average Rating
96%
Satisfaction Rate
12+
Years Experience
What Clients Say
Voices From Our Community
"We relocated from Singapore in early 2025 with two medium-sized dogs and were genuinely worried about finding a suitable home. quartiili found us a property in Putrajaya with an enclosed garden and management approval that was properly documented. Nothing was left vague."
Reuben & Karen Lim
Putrajaya · Pet-Friendly Sourcing
February 2025
"I had signed leases before without reading them properly and ran into problems. When I found a penthouse I liked in KL City Centre, Nadia went through the agreement clause by clause and pointed out two maintenance clauses that would have cost me considerably. The lease negotiation fee paid for itself."
Ahmad Haziq
KL City Centre · Lease Negotiation
January 2025
"The penthouse collection service showed me residences I would not have found on any listings platform. Siew Wei's site reports were detailed — she noted that one property had a north-facing orientation which would affect natural light, and was right about it. Appreciated the candour."
Tan Wei Ling
Mont Kiara · Penthouse Collection
January 2025
"As someone moving to Malaysia for the first time, having quartiili manage the search remotely meant I wasn't flying blind. The video walkthroughs Siew Wei sent included commentary about the building and the precinct — practical things like access to public transport and nearby markets. Arrived and everything matched expectations."
Priya Venkataraman
Cyberjaya · Penthouse Collection
December 2024
"I'd been searching for a pet-approved property in Damansara for close to five months independently. quartiili resolved it in about two weeks. They knew which buildings were actually flexible on pet terms and which were not, despite what listings claimed. Straightforward, no drama."
Farhan Osman
Damansara · Pet-Friendly Sourcing
December 2024
"Arjun was thorough during the lease review and did manage to have the security deposit reduced from three months to two. Communication was consistent throughout. My one observation would be that the process took a week longer than initially estimated, though the outcome was good."
Chen Ming Yi
Putrajaya · Lease Negotiation
November 2024
Case Studies
Three Clients, Three Journeys
Case Study · Pet-Friendly Sourcing
Finding a Pet-Approved Home in a Competitive Market
The Situation
A family relocating from Johor with two dogs had been declined at several properties despite listings indicating pet-friendliness. Management-level restrictions were only discovered after viewings.
Our Approach
We contacted management at candidate buildings directly to confirm written permission before scheduling viewings. This filtered the viable options down to three properties within the client's area and budget.
The Outcome
The family moved into a three-bedroom apartment in Putrajaya with a fenced outdoor terrace. Pet permission was formally documented. The search took 11 business days from first consultation to signed agreement.
Case Study · Penthouse Collection
High-Floor Access for a Singapore-Based Executive
The Situation
An executive relocating from Singapore needed a penthouse-level unit in KL with specific requirements: unobstructed city view, high-quality building management, and proximity to the airport expressway.
Our Approach
We shortlisted four developments. Site visits included assessments of building management responsiveness and the quality of shared facilities. Video documentation was provided for each, as the client was still in Singapore.
The Outcome
The client selected a 45th floor unit in KLCC with city skyline views. Lease was finalised within 18 days. The client did not need to make a dedicated trip to KL for viewings — the decision was made based on our documentation alone.
Case Study · Lease Negotiation
Protecting a Tenant From Unfavourable Renewal Terms
The Situation
A long-term tenant in Damansara received a renewal offer with a 22% rent increase and a clause requiring 90 days notice to vacate. The landlord had presented this as non-negotiable.
Our Approach
We reviewed the existing agreement and the renewal offer, prepared a counteroffer with market comparables for the precinct, and entered into measured dialogue with the landlord's agent over eight business days.
The Outcome
The rent increase was reduced to 9%. The notice period was amended to 60 days. The client renewed for two years on terms that reflected current market conditions, and the landlord relationship remained intact.
Our Credentials
Professional Affiliations & Recognitions
MIEA Member
Malaysian Institute of Estate Agents professional membership maintained since our founding year.
BOVAEA Registered
Active registration with the Board of Valuers, Appraisers, Estate Agents and Property Managers.
Putrajaya Business Excellence 2024
Recognised for service quality and client commitment within the Putrajaya business community.
Reach Us
Contact Information
Mon–Fri 9:00–18:00 · Sat 10:00–15:00
Your Turn
Add Your Story to Ours
If you are looking for a property in Malaysia and want a consultancy that works with care, we would be pleased to hear from you.
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